Tucows – Customer Service

Customer Service

Tucows has been on the Internet since people unironically called it the Information Superhighway.

Today, we’re the second largest domain wholesaler in the world with over 14,925405 domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio and many more).

We’re a team of over 600 serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technology foundation, thanks to the people that work with Tucows.

About the job

Do you love helping people? Are you passionate about the Internet? Are you a team player, with a special knack for communicating in a way that makes people feel special? Are you an incredibly punctual and reliable person that can be counted on each and every day?

Do you follow up when you say you will? Are you resourceful and able to figure out a solution for anything? Do you have your own website or domain?

Customer Service Advisors are the first and only point of contact for our customers. Whether they are contacting us to purchase or renew their domain, looking for help configuring their web hosting or seeking an answer to a tough billing question, you’ll be able to confidently assist them with the utmost care.

This is a fast-paced and challenging role. We are looking for self-motivated, curious, passionate, determined, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.

In return, we’ll back your effort with a strong investment in your career and offer you excellent benefits, generous vacation time and a highly competitive starting salary.

If you love the Internet and helping people as much as we do, we’d love to chat.

* Must have a flexible schedule since we operate 8 am-11 pm 7 days a week.

**Paid training will be provided

Please email your resume to Galit at Gshkolnik@tucowsinc.com

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