Color & Control:

Quality Control and Training Officer

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Selection Process No. 1920-2019-010
Closing Date 2019-07-28 23:59:59
Position(s) Quality Control and Training Officer
Salary ADG-E: $62,912 – $79,603 (Under Revision)
Service Area Human Resources Services
Function Employee Relations
Classification(s) ADG-E
Area of Selection Open
Language Profile: Bilingual Imperative (English / French)

Reading comprehension: Superior level (C)
Written expression: Intermediate level (B)
Oral interaction: Superior level (C)
Your Challenge
If you dream of joining an organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear about you! The House of Commons Human Resources Services is currently looking to staff a Quality Control and Training Officer.

The Quality Control and Training Officer is accountable for the development and implementation of a specialized learning, skills development and training framework, and the delivery of training to the Pay and Benefits Section. The incumbent develops learning plans and identifies development needs and priorities to ensure the quality, efficiency, and integrity of the House Pay and Benefit activities and to promote service excellence.

Top reasons to join our organization:
– Attractive salaries and benefits
– Work-life balance / Flexible schedules / 35-hour work week
– Resources to promote well-being
– Learning, professional development and advancement opportunities
– Downtown Ottawa: a vibrant place to work!
– Cafeterias exclusive to employees
– Gym located on-site

The ideal candidate is organized, adaptable, as well as flexible in order to address new/changing priorities to fulfill urgent requests. The ideal candidate possesses the ability to analyse and interpret complex pay and benefit cases, and develop effective solutions. They possess exceptional skills regarding attention to detail, quality assurance, troubleshooting and analytical research, and verbal and written communication skills. They are always looking to provide exceptional client service, guidance, and support.

Expert knowledge of pay and benefits theory and practice;
Extensive experience with and knowledge of the Phoenix Pay System;
Experience analyzing complex pay and benefit cases;
Experience conducting research and analysis in terms of quality assurance;
Experience in the development and revision of tools, procedures and checklists;
Experience with the Microsoft Office Suite;
Experience in identifying training needs, the development and delivery of training and coaching sessions;
Experience preparing briefings and reports.

Experience working in a Direct Entry Phoenix department;
Experience with Unit 4, Microsoft Dynamics CRM, and/or PeopleSoft HR;
University or college degree in Instructional Design, Adult Education, Learning Technology, or related field.
Selected candidates will be evaluated against the Human Resources Services Competency Profile – Specialized Support.

The purpose of this recruitment and selection process is to staff the position of Quality Control and Training Officer on a long-term basis and to establish a pool of potential candidates. Potential candidates may be considered for other temporary or indeterminate positions requiring similar experience and competencies at the House of Commons.

Essential Information
Selected candidates who do not have valid second language evaluation (SLE) results will be assessed. Bilingual non-imperative appointments could also be considered.
Please note that only applications submitted through our Career Portal will be accepted. Applications must be submitted no later than 11:59 p.m. (Eastern Daylight Savings Time) on July 28, 2019.
Please save a copy of the notice of job opportunity as well as all related documents. Once the closing date has passed, these documents will no longer be available.
If you have any questions regarding the application process, please contact Recruitment and Selection at before the closing date and time of the recruitment and selection process. We will respond to enquiries within 24 hours (excluding statutory holidays and weekends).
The House of Commons is committed to an inclusive workplace that ensures full and equal access to employment, development and advancement opportunities for current and future employees.
Relocation and travel expenses incurred during the recruitment and selection process are the applicant’s responsibility.
A variety of assessment tools may be used to assess candidates.The masculine form is used in documents for the sole purpose of simplifying them: it is not discriminatory in any way.

Apply now

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