Administrative Assistant

Kaigo Assistant Living (Vernon, BC)

Creekside Landing is a unique campus of care that offers aging couples, seniors, and friends — whose individual care needs differ greatly — the ability to continue to live together in proximity. The campus provides a safe, supportive home and 24-hour nursing care for seniors who can no longer live independently, whether due to physical or cognitive issues.

We have expanded our Creekside Landing location in Vernon to include the newly constructed Osprey Court, opening in December 2023 and located just a hop, skip and jump (literally!) over Vernon Creek. This new, state of the art, modern facility will be residence to 96 seniors, and we are looking for a dedicated, professional Administrative Assistant to support the management team.

Reporting to the Director of Care, the Administrative Assistant will provide clerical support to the DOC and other managers in order to maintain the efficient operation of the home. This role is responsible for the upkeep of resident records and accounts, providing a friendly and welcoming atmosphere at the reception desk, facilitating A/R and A/P processes, assisting with new hire onboarding and maintaining office supplies and equipment for the building.

Who You Are

You are highly organized and resilient, able to pivot from task to task and ever-changing priorities.

You are a team player that works fluidly with residents, families, and colleagues every step of the way.

You can work independently as well as take direction, be flexible, and be able to demonstrate initiative and problem-solving skills.

Your communication skills are solid; able to effectively share and receive information both verbally and in writing.

You are extremely detail-oriented; making sure that documentation is well written and precise, and accurate records are kept.

What You Will Do

Utilizing PointClickCare software, assist with managing resident records and accounts
Initial set up and archiving of confidential resident files
Coordinate the accounts receivable and accounts payable information with head office
Manage the resident’s trust accounts and provide monthly reporting
Generate statistics, ad hoc reports, and meeting minutes for the facility
Provide excellent customer service at the reception desk, including greeting visitors, answering and directing phone call inquiries, and assisting residents with general requests
Ensure office and nursing supply inventories are maintained and resources are available
Create and distribute internal forms, notices, posters, and signage using computer programs such as Adobe, PowerPoint and Publisher
Assist the department managers with the onboarding of new employees
Maintain professional relationships and communication with colleagues, family members, internal and external partners and agencies, contracted service providers, etc.
Compile resident and family survey responses and provide reporting and presentations to management

Your Qualifications – The Must Have’s

Expert knowledge of Microsoft Office products and experience with healthcare management software
Post-secondary education in a related field; Medical Office Assistant/Unit Clerk Certificate preferred
Experience with accounting programs and processes
Three to five years of related experience in a long-term care setting is ideal
Demonstrated time management skills and exceptional administrative abilities
Excellent communication and interpersonal skills coupled with a high level of professionalism and confidentiality
Must provide a current criminal record check for the vulnerable sector and provide proof of vaccinations for COVID-19

What We Offer

A safe, fun working environment in a quiet residential setting, working along side a fantastic group of likeminded individuals
A competitive compensation package, including extended health and dental care benefits, life insurance and vision care
Full time, 37.5 hours per week, Monday to Friday
Employee Assistance Program
Training and development opportunities
Opportunities for career growth and advancement
Employee Recognition Program
Focus on a positive work-life balance

Kaigo Senior Living has a dedicated team of employees who have been enriching the lives of our seniors for over 20 years. If you want to create a positive impact and enhance seniors’ lives, then we invite you to join our team.

We encourage interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.

Kaigo Senior Living consists of six retirement communities nestled in beautiful settings and quiet neighbourhoods throughout the interior and lower mainland of British Columbia. All are fully accredited, professionally managed and well maintained. From its name “KAIGO” a Japanese word meaning caring to the highest standard, to its mission, vision and values, Kaigo has clearly established a foundation for developing a “partnership in caring”. Kaigo is dedicated to providing the best environments for our residents and our employees.

At Kaigo we welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQIA2S+ folks, Indigenous Peoples, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We understand the value that diversity brings to our organization and we strive to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.

Job Types: Permanent, Full-time

Expected hours: 37.5 per week

Benefits: